Frederic Beugnot

PROFESSIONAL EXPERIENCE

From Mar 2008 SAGEM MOBILES R&D NINGBO - CHINA
Research & development unit of customized connected devices - Porsche Design, Puma Phone, Movilway … (workforce: 600 p.)

TECHNICAL SUPPORT ENGINEER : CUSTOMER QUALITY & INDUSTRIALIZATION
Responsible for Customer Service & ODM Customers within R&D & Manufacturing plant:
- Workshop leadership about quality & industrialization (processes, IT, test tool, purchase...)
- Management and implementation of new process changes and ‘ways of working’ (new products, new markets, new business model)
- Management of after-sales data and priority definition
- Coordination & development of teams for problem solving (Hardware, Software & mechanics)
- Definition of corrective actions using systematic approach (8D, Ishikawa, others quality tool)
- Monitoring of all actions until approval and validation in mass production
- Creation & maintenance of a lessons learned database, checked & validated at project phases
- Evaluation & anticipation of quality risks (FMEA, DFM…), integration of after-sales industrial constraints throughout the development phases, in a continuous improvement way spirit
- Cross-departmental communication about problem solving, quality improvement, actions and customer feedback (multi-plants, multi-teams, multi-customers)


May 05 – Mar 08 SAGEM MOBILES NINGBO (manufacturing) – CHINA (3 years)
Joint Venture SAFRAN/BIRD: Manufacturing plant of mobile phones (workforce: 2300 p.)

CUSTOMER SERVICE INTERFACE :
Interface for Industrialization, supply chain, test tool and project management:
- Adaptation of manufacturing processes and transfer to the French customer service plant
- Creation of project management folders for customer service (SAP system…)
- Follow-up of supply chain process for a safe stock management at after-sales plant
- Support to customer service of Chinese partner (Quality, technical aspect, indicators creation…)

Responsible for after-sales quality improvement:
- Management of after-sales 8D’s leading to product and/or processes modifications
- Ensure that customer requirements are communicated implemented and followed


Mar 98-May 05 SAGEM MOBILES - FRANCE (7years)
SAGEM mobile Customer Service Center at Montauban (workforce: 300 p.)

Jan 02-May 05
- Customer support: technical support in customers plants in East of Europe and Asia
- Deep analysis of customers’ complaints and report writing
Mar 98-Jan 02
- Repair electronic boards, Set up repair manual and provide repair training to the teams


Jul 97- Feb 98 RHÔNE - POULENC SYSTEME MEDIA - FRANCE
Manufacturing plant of floppy disk 3’1/4 at Albi (workforce: 1000 p.)
- Develop and maintain test benches on production lines